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Customer Service Best Practices, Office Procedures and Operating Systems Overview (07)


Description
Customer Service Best Practices, Office Procedures and Operating Systems Overview.
Content
  • Customer Service Best Practices-Face to Face vs Online Communication (30m)
  • Raising the Customer Experience Bar (50m)
  • Customer Success Bootcamp (56m)
  • How to Design Your Customer Journey (52m)
  • The 8 Steps To Creating A Customer Journey Map (16m)
  • Bad vs Great Customer Service | Scenarios with Explanation (21m)
  • Positive Communication Skills (18m)
  • Customer Success Bootcamp: Managing the Renewal Process -Start to Finish (54m)
  • 100 EMPATHY STATEMENTS (20m)
  • How To Create An Automated Insurance Renewal Program (28m)
  • The Importance Of Office Administration: Four Key Responsibilities (5m)
  • Office Cleaning Checklist (1m)
  • Why Appearance Matters & Dressing For Success (2m)
  • Customer Service Best Practice Lesson Review.pdf (2m)
  • DT Operating Software Overview (10m)
Completion rules
  • All units must be completed